Every collaboration is hard-won and involves a lot of adjustments. At the beginning of our cooperation, both the client and we were suspicious of each other. The client wondered if we were a genuine manufacturer and questioned our prices, while we doubted whether the client truly had a demand and the capacity to fulfill it.
In this collaboration, I met my client ‘H’. As usual, I first inquired about his needs and provided a standard quote. He might have found the price unsuitable or was being cautious since it was our first cooperation. Initially, he requested two hydraulic machines, but later changed it to two manual butt welding machines. After I sent him the quote, I didn’t receive any response for three days.
I started to worry and reflect on whether the pricing was an issue. So, I sent him a message, expressing my willingness to offer an even lower price than the previous discounted rate to secure a long-term partnership.
This time, there was still no reply. As time passed, I gradually lost hope, thinking he was just inquiring about the prices. Finally, in the last few days of May, I received his reply on WhatsApp. He explained that the reason for the delay was a natural disaster in their area, which caused them losses. They had just returned to normal operations and contacted me to ask if we could proceed with the agreed price.
I was, of course, very happy and touched. Regardless of the rising material costs and the expired quote, I decided to proceed with the transaction at the initially agreed price.
After I sent the updated PI, his local agent quickly contacted me, and we smoothly completed the shipping process. I am very grateful for his trust and choice. I look forward to furthering our cooperation and establishing a long-term partnership.
